All questions related to your profile and managing it

• How can I change my password? 434
• I play in several clubs, can I have a single login? 266
• I have a single account across several clubs, how do I choose which club to display? 208
• A family member wants to become a member, can I add them? 160
• How do I book for a family member? 21
• I've lost my password. How can I recover it? 252
• How do I change my profile photo and information? 30
• I have several accounts: how do I merge them into a single login? 34
• How do I change the site language? 39
• How do I set my personal access code? 25
• My data: download, leave the club, delete my account 32
• How do I become a club member online? 27

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 164
• Why are some cells pink on the board? 380
• How can I make a booking 948
• How can I book with a guest? 276
• How can I edit a booking? 204
• How can I delete a booking? 307
• All courts are occupied. Can I join the waiting list? 87
• What payment methods are available to me for a booking? 113
• How to create an open booking 63
• How to join an open match 49
• Where can I find the court access code (door code)? 32
• How do I withdraw from an open match? 23
• How do I view my booking history? 34
• How do I see the weekly schedule? 31
• How do I find and book at another club? 26

How do I register for a camp or a school?

• Sign up for a tennis lesson 107

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 31
• How do I pay for a booking with my wallet? 35
• How do I split the payment with my partner? 29
• How do I use my restaurant vouchers? 21
• How do I view and pay my invoices? 31
• How do I download my certificates? 29
• How do I send money from my wallet to another member? 22

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 26
• How do I join my club's WhatsApp groups? 22
• How do I take part in the Défi-Plugin (challenge tournament)? 23
• Défi-Plugin: I played without creating the match, how do I enter the score? 22

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 17
• How do I turn on dark mode? 41
• How do I install the Plugin.ch mobile app? 22
• How do I choose the notifications I receive on my phone? 31
• Where can I find the messages sent by my club? 24

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 21
• The administration home page 19

• Manage access 52
• Manage membership cards 48
• Manage clubhouse 30
• Manage restaurant credit 40
• Manage email sending 27
• Manage invoicing 20
• Manage member groups 30
• Manage registrations 25
• Manage special days 39
• Manage offers 19
• Manage online payments 13
• Manage billing regions 35
• Manage the club manager 47
• Manage challenge tournaments 16
• Manage RFID validation 22
• Manage general settings 21
• Setting up the accounts (general ledger) 18
• Configure EBICS: connect Plugin.ch to your bank 15
• Gate access log 12
• Manage multiple buildings 14

• Create a new court 32
• Manage court groups 53
• Manage booking periods 51
• Manage court usage 41
• List, edit, or delete a court 18
• Manage sports 20
• Close courts 13

• Create a new season 44
• Edit or delete a season 45
• Open the winter season by copying last season 13
• Link a sport to a season 22

• Manage recurrence authorizations 32
• Manage restrictions 33
• Manage subscription type 40
• Create booking prices: per session or per season 28
• Check rates with the rate grid 19
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 16

• Create an item 25
• Assign an item to a member 22
• Edit or delete an item 28
• Delete an item assigned to a member 23
• Import linked items from Excel 16

• Display the member list 31
• Create a new member 45
• View a member's detailed information 23
• Display a member's operational data 16
• Manage member subscriptions 26
• Import member data 22
• Print member cards 23
• Print and export the member list 15
• Charge an item to a member or a group 16
• Link a member to a group 23
• Edit and delete a member 36
• Search for a member 20
• Managing duplicates: merging two profiles 17
• Managing units to be deducted: personalised hours and non-members 23
• Manage Swiss Tennis licenses 13
• Topping up a member's wallet 19
• Find and reactivate a removed member 17
• Issue a certificate for a member 12
• Managing families 11
• Handling erasure requests (GDPR) 22

• Add a new sponsor 31
• Invoice sponsors 32
• Re-invoice sponsors 26

• Assign and remove a role 21
• Roles and access: create and edit a role 15

• Gérer son école de tennis : la marche à suivre 20
• Activating the Lessons module 25
• Creating lesson items 27
• Create, edit, and delete a lesson 31
• Manage lesson groups 22
• Manage lesson enrollments 30
• Prerequisite 24
• Invoice and reminder texts 28
• Teachers' schedule 15
• Grouped payments of registrations (basket) 21
• Change the rate of a registration 12
• Copy a lesson for the next season 15
• Changements en cours de saison 25
• Cancel or make up a lesson 22
• Ce que fait le prof 29
• Prix, membres et non-membres 26
• Paiement en ligne et facturation 26
• N° AVS et export Jeunesse et Sport 20
• Questions fréquentes sur les cours 19
• Résoudre les conflits de planning 8
• Proposer des créneaux de préférence 12
• Placer les élèves automatiquement 10
• Envoyer son planning à un professeur 10
• Préparer le planning de la semaine 8
• Reprendre les groupes de la saison passée 9

• Complete management of equipment rental 21

• Find old invoice groups (archives) 35
• Invoice considerations and display 31
• Create invoices 29
• Send invoices by email 41
• Manage payment reminders 34
• Print invoices 22
• List and search invoices 20
• Edit and delete invoices 24
• Invoicing a membership fee or an item: what's the difference? 16
• Automatic reminders for e-mail invoices 23
• Keeping the accounts with the general ledger 12
• Manage family discounts 20
• Import accounts from Excel 17
• Carry an overpayment over to the next invoice 24
• How invoice dates are calculated 13
• Annuler une facture ou une ligne déjà comptabilisée 6
• Transit accounts for online payments 14
• Cancel a reminder and go back to the original invoice 9
• Invoicing guests (non-member hours) for the season 14

• List of bank payments 19
• Processing via bank files 17
• Process a manual payment 39

• Process installments 23

• Managing bookings in the schedule 58
• Configure and use open matches 38
• Manage the set times 12
• Create a promo code and use it 9
• Refund a fixed-hour session that was released and taken again 21
• Moving a booking and creating a recurrence in the schedule 12
• Creating and managing recurrences 16
• The weekly view and the all-sports view 11
• The cash journal and the history of a booking 8
• Manage cash register prices 16
• Offering items with a booking 10
• Deleted bookings and deletion records 20
• Replace a player on a fixed hour 13
• A fixed hour cannot be added: nothing is displayed 20

• Manage automatic emails 45
• Sending bulk emails 26
• Manage messages 22
• History of sent emails 31
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 20

• Manage challenge tournaments 18

• Enable partner search 31

• The statistics dashboard 17
• Invoicing bookings from the statistics 15

• Access the program 24
• Booking by a member 55

• Creating and configuring a lesson 31
• Sign up for a tennis lesson 35
• Managing registrations (administrator) 36
• Managing groups and the schedule 34
• Tennis lesson invoicing 29
• Invoicing check and Youth and Sport export 13

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 14
• Adding and editing an employee 12
• Special cases: minor salary, young people, pensioners, LPP 15
• Running the monthly payroll 20
• Entering a compensated absence (army, maternity, illness, accident) 9
• The 13th salary and holidays for hourly employees 10
• Paying salaries and reconciling them with the bank 17
• Correcting an approved payslip 15
• Salary certificates and annual lists 9

You'll find all the questions about booking without an account

• How can I book if I don't have an account 868
• Where can I find available courts in my area? 127
• How can I edit/cancel my booking if I don't have an account? 148